Help and Support
No matter which flavour of Xibo you have, you've got us to help you along the way. Use the tiles below to get the right support for you.
For Self-Hosted Users
Xibo has a thriving Open Source community and a dedicated team employed by the project’s sponsor. Choose from the below options to get the help you need.
User Manual
The first place to look for documentation,
guides and advice, the Xibo Manual
is a comprehensive, step by step,
explanation of all the concepts in Xibo.
Installation and advanced topics are also covered,
making the manual the first stop for most information.
Community support
Each question in our community is treated
with care and will be answered by the team
or the community as quickly as possible.
We have categories for Support, Features
and General Discussion.
There are extensive archives to look through
with answers to thousands of existing questions.
For Commercial Users
Deploying digital signage in your environment can be daunting, no matter what size or scope the installation. If you need assistance our Help Desk is open 24/7 for new tickets and is monitored by our support team Monday to Friday, 8AM to 4:30PM in the UK timezone (GMT/BST).
For Cloud, Android and webOS users
Xibo in the Cloud, Xibo for Android and Xibo for webOS come with our standard support service - contact us here for help with any problems you might have.
Enterprise Support
Open a ticket below if you are an Enterprise
Support contract holder.
Contact Us if you are interested in commercial
support but don’t currently hold a support contract.
Frequently Asked Questions
Digital signage is a form of electronic display that shows information,
advertising and other messages. Digital signs (such as LCD, LED, plasma
displays, or projected images) can be found in public and private
environments, such as retail stores and corporate buildings.
Xibo is a software package covering the creation, scheduling and delivery of
content to electronic displays running the Xibo software.
Yes! Xibo is free software and released under an Open Source licence -
the AGPLv3.
Along our journey we realised that there is a lot more to Digital Signage than software - we wanted
the opportunity to provide value added products and services which are totally optional, but also
useful to someone deploying a Xibo solution. These are the commercial services listed on this website,
such as Cloud hosting, Android players and Enterprise support.
There is no limit on the number of Players that can connect to a single CMS but your choice of hardware could pose limitations...read more
The full FAQ for the software can be found here: https://community.xibo.org.uk/c/faq and for commercial topics here: https://community.xibo.org.uk/c/kb.
Xibo is a product from Spring Signage Ltd, a UK registered company. You can find our details, terms and policies linked in the footer of every page.
From our Shop you can Register for an account and we will send you an activation email...read more
Yes, you can purchase at any time during your demo...read more
With our CMS Cloud hosting each display slot comes with 500MB of library storage and 2GB of monthly bandwidth, if you need more simply increase the amount of display slots to your CMS Cloud Instance...read more
As this is a commercial Player application you must purchase a licence for each device you wish to use. Licences are valid for each major version purchased...read more
As this is a commercial Player application you must purchase a licence for each device you wish to use. Licences are valid for each major version purchased...read more
Our commercial side ‘Spring Signage’ are registered for VAT in the United Kingdom. Please read more to see how we charge VAT on our products and services.